FAQ
When will my order arrive?
9 to 15 days for a leather journal without initials or for bookmarks. 10 to 17 days for a leather journal with initials or a book stamp. 11 to 19 days for a wax seal stamp on its own. 11 to 21 days for a wax seal stamp with a bag of sealing wax. 12 to 20 days for bookends. 13 to 20 days for a book embosser (3 days for production). 13 to 25 days for “Your Cat” bookends (preview approval required). The date is shown before you confirm your order.
Are there any charges on delivery?
No: VAT and customs duties are included, and tracked delivery is free.
Can I see the result before engraving?
Yes: the configurator preview shows your text, and the production file is made from it.
What happens if there is an engraving error?
If the mistake is ours, we make the item again at no cost.
Can I return an engraved item?
No, the right of withdrawal does not apply to personalised items; the legal guarantee of conformity still applies.
Where do the designs come from?
We draw the 16 designs in the Libriel book embosser range and the 30 bookend designs. For the bookends, we can also draw your cat.
Why these delivery times?
We make and engrave each piece to order, then send it with tracking. From ordering to delivery: 9 to 25 days, depending on the item.