Shipping policy
Countries we deliver to
We deliver to the 27 countries of the European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Cost
Tracked delivery is free. VAT and customs duties are included in the price: nothing to pay on delivery.
Delivery times
We make each piece to order, then it travels with tracking for 8 to 15 days. Total time, from the day of the order to delivery:
- Personalised book embosser: 13 to 20 days
- Personalised leather journal, without stamping: 9 to 15 days
- Personalised leather journal, with initials: 10 to 17 days
- Personalised wax seal stamp, stamp only: 11 to 19 days
- Personalised wax seal stamp with a bag of sealing wax: 11 to 21 days
- Stained glass style bookends, pair: 12 to 20 days
- Stained glass style bookends, “Your cat”: 13 to 25 days
- Personalised ex libris stamp: 10 to 17 days
- Set of 3 leather bookmarks: 9 to 15 days
Depending on the items ordered, your order will arrive within 9 to 25 days. The estimated delivery date is shown on the product page, in your basket and in your order.
Tracking
A tracking number is sent by email when your order ships.
Lost or damaged parcel
The parcel travels at our risk until it is handed over to you. If it is lost or arrives damaged, write to us (contact@libriel.com) with your order number and, if possible, a photo: we will send the item again or refund you.
Delivery address
Check the address before you confirm the order.