Returns and Guarantees

Three guarantees apply to every order: an exact preview before we make it, the engraving redone if we made a mistake, free tracked delivery.

Personalised items and withdrawal

The right of withdrawal does not apply to an item made in your name (French Consumer Code, art. L221-28, 3°). Check the preview before you confirm: the engraving follows that text.

An engraving mistake of ours

If the engraving does not follow the file you approved, we make the item again and send it at no cost.

Legal guarantee of conformity

It still applies for two years: a damaged item, or one that does not match its description, is repaired, replaced or refunded.

Items without personalisation

A journal without marking, bookends or leather bookmarks can be returned within 14 days of delivery, without giving a reason. We pay the return postage.