Terms of sale
Last updated: 12 November 2026.
1. Seller
These terms govern sales from the Libriel online shop, operated by Benoît Maréchal, sole trader (micro-enterprise), 1 square Lucien Béret, Résidence Émeraude, bât. B, 31200 Toulouse, France, SIREN 838 288 728, intra-Community VAT number FR61838288728. Contact: contact@libriel.com, +33 6 67 93 38 12. They apply to consumers ordering from any of the 27 countries of the European Union.
2. Items and personalisation
The items, their options, their dimensions and their personalisation limits are described on each product page. We make each piece to order from the preview you approve: you check the spelling, the capitalisation and the layout before adding the item to your basket (compulsory check box). The file you send must belong to you or you must have the right to use it; we may refuse unlawful text or an unlawful drawing, or a drawing that cannot be engraved, and we will then refund you.
3. Prices
Prices are shown in euros, including all taxes. Tracked delivery is free. VAT and customs duties are included: nothing to pay on receipt. The price that applies is the one displayed when you confirm the order.
4. Order and payment
The contract is concluded when you confirm and pay for your order; a confirmation email summarises it. Payment is taken at the time of the order, using one of the payment methods offered at checkout.
5. Delivery
Total delivery time, including production: 9 to 25 days depending on the item, as detailed in our shipping policy. The estimated delivery date is shown before you confirm your order. If the item is not delivered by the stated date or within the stated period, you may terminate the contract after asking us to deliver within a reasonable additional period (French Consumer Code, Article L216-6).
6. Right of withdrawal
For items without personalisation, you have 14 days from receipt to withdraw, without giving a reason (French Consumer Code, art. L221-18). Items made to your specifications or clearly personalised are excluded (art. L221-28, 3°). The procedure is set out in our returns policy; the standard form is in the appendix.
7. Guarantees
All items benefit from the legal guarantee of conformity (French Consumer Code, art. L217-3 to L217-20) for two years from delivery, and from the guarantee against hidden defects (French Civil Code, art. 1641 to 1649). Under the guarantee of conformity, you choose between repair and replacement; if neither is possible, you obtain a price reduction or a refund. In addition, if an engraving does not match the file you approved because of our error, we remake the item at no cost.
The consumer has two years from delivery of the goods to enforce the legal guarantee of conformity if a lack of conformity appears. During this period, the consumer only has to prove the existence of the lack of conformity, not the date on which it appeared.
Where the contract of sale of the goods provides for the continuous supply of digital content or a digital service for a period of more than two years, the legal guarantee applies to that digital content or digital service throughout the planned supply period. During this period, the consumer only has to prove the existence of the lack of conformity affecting the digital content or digital service, not the date on which it appeared.
The legal guarantee of conformity obliges the trader, where applicable, to provide all updates necessary to maintain the conformity of the goods.
The legal guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of the request, free of charge and without major inconvenience to the consumer.
If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the original guarantee.
If the consumer asks for the goods to be repaired but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.
The consumer may obtain a reduction in the purchase price while keeping the goods, or end the contract and be fully refunded on returning the goods, if:
1° The trader refuses to repair or replace the goods;
2° The repair or replacement of the goods takes place after a period of thirty days;
3° The repair or replacement of the goods causes major inconvenience to the consumer, in particular where the consumer permanently bears the costs of returning or collecting the non-conforming goods, or bears the costs of installing the repaired or replacement goods;
4° The lack of conformity persists despite the seller’s unsuccessful attempt to bring the goods into conformity.
The consumer is also entitled to a reduction in the price of the goods or to termination of the contract where the lack of conformity is so serious that an immediate price reduction or termination is justified. The consumer is then not required to ask first for the goods to be repaired or replaced.
The consumer is not entitled to terminate the sale if the lack of conformity is minor.
Any period during which the goods are out of use for repair or replacement suspends the remaining guarantee period until the repaired goods are delivered.
The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the French Consumer Code.
A seller who in bad faith obstructs the enforcement of the legal guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be raised to 10% of average annual turnover (article L. 241-5 of the French Consumer Code).
The consumer also benefits from the legal guarantee against hidden defects under articles 1641 to 1649 of the French Civil Code, for two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept, or to a full refund on returning the goods.
8. Personal data
See our privacy policy.
9. Complaints and mediation
Please write to us first (contact@libriel.com). If the disagreement persists, you may use a consumer mediator free of charge to settle the dispute amicably (French Consumer Code, art. L612-1).
10. Applicable law
These terms are governed by French law, without depriving you of the protection of the mandatory rules of the country where you live.
Appendix: withdrawal form
(Please complete and return this form only if you wish to withdraw from the contract.)
To Libriel (Benoît Maréchal, sole trader), 1 square Lucien Béret, Résidence Émeraude, bât. B, 31200 Toulouse, France, contact@libriel.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if you submit this form on paper):
Date:
(*) Delete as appropriate.