Terms of service
Last updated: 13 November 2026.
1. Purpose
These terms set out the rules for using libriel.com. You can access them at any time via the link at the bottom of each page. The website is operated by Benoît Maréchal, a sole trader under the French micro-enterprise scheme, trading as Libriel, 1 square Lucien Béret, Résidence Émeraude, bât. B, 31200 Toulouse, France, SIREN 838 288 728.
Purchases are governed by our terms of sale: prices, ordering, delivery, the right of withdrawal and guarantees. If the two sets of terms differ in relation to an order, the terms of sale apply. For your personal data, the privacy policy takes precedence.
2. Access to the website
The website is free to access, with no registration required. It is hosted by Shopify International Limited (Dublin, Ireland), whose full contact details appear in our legal notice. We may suspend access for updates or repairs. Any interruption does not affect orders already placed.
3. Customer account
You can place an order without a customer account. If you sign in to your account, do not share the sign-in code you receive by email with anyone.
4. Intellectual property
You may browse the website and print a page for your personal use. To reuse its text, photos, 3D renders, drawings or diagrams (by copying, reselling or publishing them elsewhere), please obtain our written permission first, unless the law allows you to do so without it. The Where our images come from page explains how the photos and renders are created. Fonts belong to their creators and are subject to their own licences.
5. What you send us for personalisation
To personalise an item, you enter text or send us a drawing or logo. You must own this text or file, or have the right to use it. We may refuse unlawful text or drawings, or a drawing that cannot be engraved, in which case we will refund you (section 2 of the terms of sale).
6. Prohibited uses
When using the website, you must not:
- attempt to gain unauthorised access to the website, its administration area or other customers’ accounts;
- disrupt the operation of the website, for example through automated bulk submissions;
- use a program to copy the website’s content in bulk;
- place an order under someone else’s identity or use a payment method without its holder’s consent;
- submit unlawful text or drawings for personalisation, or a file you do not have the right to use.
7. Liability
We take care to ensure that the information on the website is accurate and up to date. The dimensions, options and personalisation limits for each item are those stated on its product page.
We are not liable for damage arising solely from your equipment, your internet connection or a prohibited use of the website.
Nothing in these terms limits your consumer rights: the legal guarantee of conformity, the guarantee against hidden defects, the right of withdrawal where it applies, your right to compensation if we are at fault, and the commitments made in our terms of sale.
8. Links
The website may link to other websites, for example for parcel tracking. We do not control these websites: their own terms and privacy policies apply.
9. Personal data and cookies
Data collected on the website, including through cookies, is processed as explained in our privacy policy.
10. Changes to these terms
We may amend these terms, for example to reflect changes in the law or to the website. The new version applies as soon as it is published online, with its date at the top of the page. It does not affect orders already placed.
11. Complaints, mediation and applicable law
Please write to us first (contact@libriel.com). If the disagreement persists, you may use a consumer mediator free of charge to settle the dispute amicably (French Consumer Code, art. L612-1).
These terms are governed by French law, without depriving you of the protection of the mandatory rules of the country where you live.
12. Contact
Email: contact@libriel.com
Telephone: +33 6 67 93 38 12
Postal address: 1 square Lucien Béret, Résidence Émeraude, bât. B, 31200 Toulouse, France