Refund policy

Three guarantees apply to every order: an exact preview before we make it, the engraving redone if we made a mistake, free tracked delivery.

Personalised items: no right of withdrawal

There is no right of withdrawal for an item made with your name or based on your text, drawing or logo (book embosser, book stamp, wax seal stamp, leather journal marked with your initials) (French Consumer Code, art. L221-28, 3°). Check the preview carefully before approving it: the engraving will follow this text.

An engraving mistake of ours

If the engraving does not match the text or file you approved, we remake the item and send it again at no cost.

Legal guarantee of conformity

The guarantee still applies to all items, personalised or not, for two years from delivery (French Consumer Code, art. L217-3 et seq.): an item that is damaged or does not match its description is repaired or replaced, or otherwise refunded. Write to us (contact@libriel.com) with your order number and a photo of the defect. The guarantee against hidden defects (French Civil Code, art. 1641 et seq.) also applies.

Items without personalisation: 14 days to change your mind

A notebook without marking, bookends or leather bookmarks can be returned within 14 days of receipt, without giving a reason. Let us know within that period (contact@libriel.com), for example with the withdrawal form in our terms of sale, then send the complete item back, in its original condition, within the following 14 days to: Libriel, Benoît Maréchal, 1 square Lucien Béret, Résidence Émeraude, bât. B, 31200 Toulouse, France.

We pay the cost of returning the item.

Refund

We refund the price paid, using the same payment method, within 14 days of your withdrawal request; we may wait until we have received the item or proof that you have sent it back.